Real Conversations
Successful chats, abandoned journeys, handovers and unanswered questions show us how visitors actually use the chatbot.
AI Chatbot · Customer Service
Trusted by hundreds of businesses across the UK
The AI Chatbot That Answers Visitors In Seconds
Our AI chatbots and customer service bots answer questions, guide visitors and capture leads on your website 24/7, replacing lengthy contact forms and endless FAQ scrolling with instant, on-demand help.
“Making your life easier. One flow at a time.”
💬🔎✅
24/7
Always-on website support
Instant
Replies, no waiting, no queues
~60%
Of common queries auto-resolved
More
Visitors converted into leads
Why It Matters
Why Every Website Needs An AI Chatbot
Chatbots aren't replacing people the way an AI receptionist replaces a missed call, they're replacing lengthy contact processes and repetitive Q&A. On-demand help is simply the way the world now works.
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Looking For Something Specific?
Instead of clicking through page after page, visitors just ask the AI chatbot and get the exact answer in seconds. No hunting, no bouncing off your site.
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Just Want A Phone Number?
No more scrolling to the footer. Your AI customer service bot serves up your phone number, opening hours or address instantly, the moment they ask.
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Not Sure What They Need?
The chatbot guides undecided visitors to the right product, service or page, turning "just browsing" into a captured, qualified lead.
Sound Familiar?
Is Your Team Drowning In The Same Questions?
Your sales team is constantly tied up answering the same inbound questions: "What are your prices?" "Do you cover my area?" "What time do you open?" The same handful of questions, over and over, takes them away from the work that actually moves the business forward. Your AI chatbot answers those questions instantly, around the clock, and only hands a conversation to a human when it genuinely needs one, taking that repetitive workload off your team's plate so they can get back to selling.
Capabilities
What Our AI Chatbot Actually Does
An intelligent AI chat assistant that does far more than pop up and say "hi".
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Instant Answers, 24/7
Trained on your website and content, your AI chatbot answers questions about pricing, services, delivery and more, instantly, day or night.
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Guides Visitors To The Right Place
Using intelligent flows and clickable options, the AI chat assistant points people to the exact page, product or service they're after.
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Captures & Qualifies Leads
Your lead-capture chatbot collects names, emails and phone numbers, qualifies the enquiry, and drops the lead straight into your CRM.
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Deflects Repetitive Q&A
The AI customer service bot resolves the common questions your team answers all day, cutting support load and freeing up your staff.
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Hands Off To A Human
When a conversation needs a person, the chatbot passes it to your team with the full context, no repeating, no frustration.
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Works Everywhere
Deploy the same conversational AI on your website, WhatsApp and social channels, and even as a voice agent, all from one platform.
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Connects To Your Tools
Integrates with your CRM, Shopify, helpdesk, spreadsheets and email, so every conversation and lead flows into the tools you already use.
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Analytics & Multilingual
See exactly what visitors ask and how much is resolved automatically. Your AI web chat can also speak multiple languages, with GDPR-friendly data handling.
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Improves Enquiry Quality
The chatbot can proactively pop up and ask for a visitor's name, email and what they need, so the leads that reach your team arrive warm, qualified and ready to close.
Try It Yourself
Test Our Chatbot
Our site-wide chatbot has been sitting in the corner this whole time. Ask it a real question, explore our services or see how naturally it captures an enquiry.
Talk To Legacy Flow AI
Open the chatbot and put it to the test. No form or booking required.
Straight Talk
AI Chatbots Aren't Here To Replace Humans
They're here to replace the lengthy contact processes and repetitive questions that eat your team's time, while giving customers help on demand.
🚫 What Our AI Chatbot Isn't
- ✕ A replacement for your support team
- ✕ A human pretending to be human
- ✕ Able to do absolutely everything a person can
- ✕ Perfect, no AI is, and we say so
- ✕ A gimmicky pop-up that annoys visitors
✅ What Our AI Chatbot Is
- ✓ Instant, on-demand answers 24/7
- ✓ The end of lengthy contact forms & repetitive Q&A
- ✓ A guide that gets visitors exactly where they need to go
- ✓ Honest about being AI, with human handoff when needed
- ✓ A lead-capture machine that works while you sleep
Done For You
How We Build Your AI Chatbot
Fully done-for-you. We map your customer journeys, build the flow, train it on your business and launch it on your site.
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1. Learn Your Business
We map your most common questions, your customer journeys and the actions you want visitors to take, from booking to buying.
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2. Build The Flow
We build your conversational flow (simple straight-line, branching, or full reasoning) tailored to how your customers actually behave.
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3. Train On Your Content
We train the AI chatbot on your website, pricing and FAQs, so it answers accurately and in your tone of voice.
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4. Connect To Your Tools
We connect it to your CRM, calendar and helpdesk, so every conversation and captured lead flows into the tools you already use.
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5. Launch & Optimise
We embed it on your site, watch real conversations, and keep refining your AI customer service bot to resolve more and convert more.
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6. Ongoing Support
We stay on hand after launch, updating the bot as your business changes and making sure it keeps performing.
Ongoing Optimisation
A Data-Driven Chatbot That Gets Better Every Month
We do not simply launch your chatbot and leave it unchanged. We review real conversations to see what visitors ask, where they get stuck, which answers lead to enquiries and which paths lose attention.
Every new chat adds useful context. As that history grows, we can spot patterns faster, strengthen successful answers and fix recurring problems—so each round of improvement builds on the last.
Smarter Updates
We use those patterns to refine its answers, improve its knowledge and make important customer journeys clearer.
Better Performance
The chatbot becomes more useful, resolves more questions and creates better opportunities to capture and qualify leads.
Your Monthly Analytics Report
See What Visitors Ask, Where They Drop Off And What Converts
You receive a clear report showing the chatbot's activity, averages, outcomes and the improvements we recommend for the next month.
- Conversation volume and engagement
- Average response and session data
- Leads captured and conversion outcomes
- Most common questions and topics
- Drop-off points, handovers and unresolved chats
- Recommended knowledge and journey updates
Pricing
AI Chatbot Pricing
One clear setup fee, then choose the monthly conversation allowance that fits your website traffic.
Limited-Time Monthly Offer
Sign up before the end of the month and keep your discounted monthly price for as long as your subscription remains continuously active, even when prices increase for new customers.
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One-time setup fee
Build, business training, configuration and launch.£1,000
Build, business training, configuration and launch.£1,000
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Grow
£398£199/month
75 chats per month
- ✓ Site-wide AI chatbot
- ✓ Trained on your business
- ✓ Lead capture and qualification
Popular
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Scale
£598£299/month
150 chats per month
- ✓ Site-wide AI chatbot
- ✓ Trained on your business
- ✓ Lead capture and qualification
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Enterprise
£998£499/month
300 chats per month
- ✓ Site-wide AI chatbot
- ✓ Trained on your business
- ✓ Lead capture and qualification
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Custom
Get in touch
More than 300 chats per month
- ✓ Usage shaped around your traffic
- ✓ Bespoke integrations
- ✓ Clear tailored quote
The £1,000 setup fee is paid once. Monthly subscriptions are billed separately and include the chat allowance shown above.
Trusted by hundreds of businesses across the UK
Real Results
What Businesses Say About Our AI Chatbots
★★★★★
“We had The Legacy Flow set up an AI chatbot on our site and it's been picking up 2-3 solid enquiries a day that we'd have just missed before. Didn't expect it to work this well this fast.”
Chris Smylie
CEO · Smylies
★★★★★
“Their AI receptionist answers everything we used to miss after 5pm. We're booking appointments we simply weren't getting before, and it sounds like one of our own team on the phone.”
Nick Hale
Senior Leadership · Wright Marshall
★★★★★
“Good, straightforward AI chatbot setup. It answers the same questions our team used to repeat all day, and we're getting more people through to booking because of it.”
Roselyne Gitau
CEO · Hyrax Safaris
★★★★★
“Legacy set us up with an AI agent that handles our reporting every Monday morning, no chasing anyone for it anymore. Solid team, know what they're doing.”
Jack Banister
Founder & Director · Rapid IT
★★★★★
“We were losing leads overnight and on weekends before their AI receptionist went in. Now it's picking up calls at 2am and booking them straight into our calendar. That alone paid for itself in the first month.”
Phill Morris
Founder & CEO · Love Cinemas
★★★★★
“Their AI content agent has been publishing to our site daily without us lifting a finger, and we're actually ranking for terms we never had the time to target before.”
James Hampson
Finance Manager · Sheridan Group
★★★★★
“The AI chatbot handles most of our pre-sale questions now. We're seeing more people convert because they're getting answers in seconds instead of waiting on email.”
Sophie Renoso
Director · Priceless Discounts Online
★★★★★
“Their AI chatbot is bringing in around 2 solid enquiries a day we weren't getting before. Simple to set up, and it's already paying for itself.”
James Anthony Bennett
CEO · Skip Price
★★★★★
“More enquiries coming through since the AI receptionist went live. It answers calls when we're out with clients and books them straight in. Good team, easy to work with.”
James Collins Oketch
CEO · Twinklestar Safaris
★★★★★
“Their AI agent handles our admin reporting now, saves us hours every week. Everything's just there waiting for us Monday morning instead of us having to pull it together.”
Valerio Simonetti
Founder & CEO · Mr Organic
Get Started
Give Your Website A 24/7 Assistant
Book a call and we'll build an AI chatbot that answers questions, captures leads and takes work off your team, making your life easier, one flow at a time.
FAQ
AI Chatbot Questions, Answered
Everything about our AI chatbots, AI customer service bots and chat assistants. Pick a category.
AI Chatbot Basics Q&As
An AI chatbot is an intelligent AI chat assistant that talks to your website visitors, answering questions, guiding them and capturing leads. Also called an AI customer service bot or conversational AI, it works 24/7 with no waiting and no queues.
Live chat needs a human on the other end. An AI customer service bot answers instantly, around the clock, and only involves your team when a conversation genuinely needs a person.
Any business with a website, service companies, clinics, e-commerce, SaaS, agencies and more. If visitors ask the same questions or leave without getting in touch, an AI chatbot captures those lost leads.
No. Our AI chatbots replace lengthy contact forms and repetitive Q&A, not people. They handle the routine, on-demand questions and hand off to your team for anything that needs a human touch.
Yes. Your AI chat assistant answers visitors instantly at any hour, so you capture leads and resolve questions even while your team sleeps.
What It Can Do Q&As
Trained on your website and content, your AI customer service bot answers questions about pricing, services, delivery, opening hours, phone numbers and more, instantly and accurately.
Yes. Our lead-capture chatbots collect names, emails and phone numbers, qualify the enquiry, and send the lead straight into your CRM so nothing slips through.
It can. Using intelligent flows and clickable options, the chatbot points visitors to the exact page, product or service they need, turning browsing into action.
Yes. When a conversation needs a person, the AI chatbot performs a handoff to your team with the full context, so the customer never has to repeat themselves.
On your website as a chat widget, and across channels like WhatsApp and social, even as a voice agent, all built and managed from one platform.
Customer Experience Q&As
It gives customers instant, on-demand help. Instead of scrolling your site or filling in a contact form and waiting, they simply ask the chatbot and get an answer in seconds.
Yes, that's a perfect job for the bot. Rather than hunting through your pages, visitors just ask and the AI chat assistant serves up your number, hours or address instantly.
The chatbot guides them. It asks a few smart questions and points undecided visitors to the right product or service, turning confusion into a captured lead.
No. We design it to be genuinely helpful, not a gimmicky pop-up. It appears when useful and gets people answers fast, which visitors love.
Yes. Your AI web chat can converse in multiple languages, making your site accessible to more customers automatically.
Setup & Training Q&As
We map your common questions and customer journeys, build the conversational flow, train the chatbot on your content, connect it to your tools, then launch it on your site.
Yes. We train your AI customer service bot on your website content, FAQs, pricing and services, so its answers are accurate and on-brand.
It depends on the product and complexity, but because it's fully done-for-you, most chatbots can be built, trained and launched quickly. We'll give you a timeline on your call.
It does. Your chatbot connects to your CRM, Shopify, helpdesk, spreadsheets and email, so every lead and conversation flows into the tools you already use.
Not at all. We handle the build, training and embedding for you, you just start receiving leads and answered questions.
Pricing & Conversations Q&As
Every AI chatbot has a one-off £1,000 setup. Monthly plans are Grow at £199 for 75 chats, Scale at £299 for 150 chats and Enterprise at £499 for 300 chats. For more than 300 chats, ask about a Custom plan.
We will quote a Custom plan around your expected chat volume and requirements, while keeping the same one-off setup and clearly defined monthly allowance.
The setup is a one-off £1,000 and the monthly plan is adjustable, so you can discuss moving between Grow, Scale, Enterprise or Custom as your volume changes.